People, Communication, and Calm Under Pressure
Assign incident roles before a crisis: incident commander, communications lead, technical leads, and scribe. Keep runbooks concise, with decision points and escalation paths. Store them where anyone can find them quickly. Share your favorite runbook format, and we’ll feature adaptable templates for different team sizes.
People, Communication, and Calm Under Pressure
Write status updates that explain impact, actions, and next steps without jargon. Prepare internal and external variants. Time-box updates and name the next checkpoint. Remember empathy. Post a line you’d include in a customer-facing message, and we’ll critique it kindly to make it clearer and more reassuring.